Shipping Policy Overview

Yiu Wah Limited ships footwear orders to customers through established carrier networks. All shipping information described in this document applies to purchases completed on boardshoeskegj.com. Order handling begins after payment authorization completes and the order passes verification. Customers receive a confirmation message at the email address provided during checkout once the order enters processing.

Order Processing

Processing covers payment verification, inventory confirmation, and packing. Orders placed on weekends or public holidays begin processing on the next business day. Yiu Wah Limited does not guarantee same-day dispatch. Customers must confirm that the delivery address entered at checkout is accurate and complete, because carriers deliver only to the address recorded on the order.

Delivery

Delivery timelines depend on the destination region, the selected shipping method, and carrier operations. Tracking information is issued once the carrier accepts the parcel. Yiu Wah Limited is not responsible for delays caused by customs inspection, severe weather, carrier disruptions, or incorrect address data supplied by the customer. Any duties, taxes, or import fees imposed by the destination country remain the responsibility of the customer.

14-Day No-Reason Refund Policy

Yiu Wah Limited grants every customer a 14-day no-reason refund window. The window opens on the date the customer receives the shipment. A customer may request a refund without providing a reason at any point inside those 14 days. Requests submitted after the 14-day window closes cannot be accepted.

Return Eligibility Conditions

Footwear submitted for a refund must be unused and in original packaging. Returned shoes must include all original tags, inserts, and accessories delivered with the order. Items showing signs of wear, outdoor use, alteration, or damage caused by the customer do not qualify for a refund. Yiu Wah Limited inspects every returned parcel before approving the refund.

Return Shipping Costs

The buyer completely bears the return shipping costs. Yiu Wah Limited does not issue prepaid return labels and does not reimburse postage, courier charges, insurance, or customs fees connected to a return shipment. Customers must retain the tracking number and proof of dispatch for the return parcel.

Return Address Details

Customers must send returns to the following recipient. The recipient must be Yiu Wah Limited, the contact phone is +852 9155 4407, and the specific return address is 6/F, North Wing, Trend Plaza, 2 Tuen Hi Road, Tuen Mun. Parcels sent to any other address cannot be processed.

Step-by-Step Return Process

Step 1: Contact Yiu Wah Limited at [email protected] within 14 days of receiving the order and state the order number together with the refund request.

Step 2: Await written confirmation from Yiu Wah Limited before shipping anything back.

Step 3: Pack the footwear securely in its original packaging together with all included items.

Step 4: Ship the parcel to the recipient named in this document and pay all return shipping charges.

Step 5: Send the tracking number to [email protected] so the return can be monitored.

Step 6: Yiu Wah Limited inspects the parcel after it arrives and notifies the customer of the refund decision.

Refund Processing Times

Refund arrival time is at least 14 days. The 14-day period begins when Yiu Wah Limited approves the return, and it covers inspection, internal approval, and transmission to the original payment method. Customers must allow the full 14 days before contacting Yiu Wah Limited about a refund that has not appeared.

PayPal Refunds

PayPal refunds take at least 14 days. Local laws require up to 30 days for PayPal refunds in some regions, and Yiu Wah Limited follows those regional requirements. Customers paying through PayPal in such regions must allow up to 30 days for the refund to reach the PayPal balance or the linked funding source.

Damaged or Defective Items

Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. Claims received after the seventh day following delivery cannot be accepted. Customers must include the order number, photographs of the footwear, and photographs of the packaging with the claim. Yiu Wah Limited resolves approved damage claims through replacement or refund at its discretion.

Order Cancellations

A customer may request cancellation before the order enters dispatch. Once a parcel leaves the warehouse, the 14-day no-reason refund policy governs the transaction.

Contact Information

Questions about shipping or returns may be directed to [email protected] or +852 9155 4407. Written correspondence may be sent to 6/F, North Wing, Trend Plaza, 2 Tuen Hi Road, Tuen Mun.